Unfortunately, we do not support returns, refunds, or exchanges. If you are unsure whether you will be satisfied with your purchase before purchasing, email (info@freezepods.net). We will be more than happy to help you out!

If you received the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items or refund your order.  You will need to also provide proof of this.
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.

We do not offer refunds to accidental purchases after the product has been shipped (this means when you have received the tracking number)